Things i’ve learnt working in retail

As i write this i’ve just completed a year of working in retail, i can safely say it was the best experience of my life and i picked up a few things along the way..

1) Some people still don’t know a bag costs 5p and they’re still not happy about it. Apparently a lot of people don’t watch the news and think if they complain enough they’ll get it for free, you won’t.

2) If you get to the counter, complain about the wait and then take 5 minutes to find your loyalty card i and everyone in the queue hate you.

3) No, the till isn’t wrong and yes, when you ask me to scan every item through again it will come to the same total.

4) “Do you work here?” No halloween has come early and i’m dressed as an employee complete with name badge. 

5) When you are in a uniform you’re no longer seen as an actual human being. I served one of my neighbours who failed to recognise me and told me i had an “easy job just scanning things”. He changed his tone when he saw me a few days later.

6) 3 for 2 doesn’t mean three items for £2. People actually think that. 

7) You can tell how new an employee is by whether they tell everyone to have a good day or not, i think i said that for about two weeks and then wanted to physically move every customer on with a sweeping brush when they were being too slow. 

8) Sunday staff are probably hungover and they all went to the same pub on Saturday night.

9) Don’t come to the door ten minutes after closing and get angry when we can’t let you in, one girl seemed really desperate and when we asked what she “needed” it was a pair of hoop earrings. 

10) The only thing British people talk about is the weather, i know “the BBC got it wrong again” but i don’t need to hear it ten times a day while trying to work out the 15 vouchers you’ve thrown at me.

11) Also don’t throw your money at me. 

Have you ever worked in retail? Or in other words do you share my pain? – Maria x

Stock photo provided for free use by makeup savvy.



  1. September 30, 2016 / 1:28 pm

    Completely understand the whole "your job is so easy" thing… I can't tell you how much of a surprise it is when a customer starts talking to me and they're polite and ask me how I'm doing – makes it so much easier!! x

    • September 30, 2016 / 2:34 pm

      I was actually going to put that in! It makes such a difference when people are nice – Maria xx

  2. September 30, 2016 / 1:44 pm

    Number 4 is so funny! I get people asking me "is this till open?" Nope, I actually finished an hour ago, I just don't have anything better to do than sit and wait to serve idiots like you. Then I get the opposite, when there's a sign up saying my till is shut I get at least 3 people ignore it and try to walk round the barrier. Sigh, retail really is an experience.

    • September 30, 2016 / 2:36 pm

      Or when you're trying to go and someone keeps talking to you! It killed me but it changed me as a person, I think everyone should work a month in retail in their life you learn so much about yourself and other people! – Maria xx

  3. September 30, 2016 / 5:49 pm

    Let's not forget when people pick things up, and decide they don't want them so they chuck them in the nearest place possible. I mean I slightly understand when small children do it, but adults? Shouldn't they know better, we're not slaves! We have homes to go to we don't really need to be tidying up silly things like that… but totally agreed with this post!❤️

    • September 30, 2016 / 5:51 pm

      That's one of the worst things! I worked on makeup stands so they were constantly a mess, children would go around messing things and their parents just wouldn't care! – Maria x

  4. October 4, 2016 / 10:31 am

    Worked in retail for 2 years (student job) and my god I totally share your pain! What is it with people? They can be obnoxious sometimes! I think everybody should work in retail at least once in their life, that would teach them how to behave properly… -K

    • October 4, 2016 / 10:48 am

      I've always said that! Let's force everyone to work in retail for a month over Christmas and then see how much they'd complain afterwards! – Maria x

  5. October 8, 2016 / 11:47 am

    I agree with every single one of these! I also hated when people dropped things on the floor right in front of me!

    • October 9, 2016 / 10:33 am

      And they never pick them up! Haha – Maria x

  6. October 8, 2016 / 1:38 pm

    It's when you ask customer if they need a bag and then they give you a sarcastic answer because it's 5p. The thing about 'Do you work here' drives me mad. Agree with all of these points.
    Alicia xx

    • October 9, 2016 / 10:35 am

      Literally it's like get over the bag! – Maria x

  7. October 8, 2016 / 6:24 pm

    Hey girl, just discovered your blog and I love it – this made me chuckle, I work in retail at the moment and can relate to so many things haha!

    Lucy | Forever September

    • October 9, 2016 / 10:41 am

      Hey! Thanks for reading I'm glad you could relate! – Maria x

  8. Anonymous
    October 22, 2016 / 11:20 pm

    these are all so true I work in retail these points are soo spot on x

    • October 23, 2016 / 2:38 pm

      Thank you so much for reading! – Maria x

  9. October 31, 2016 / 3:10 pm

    "Don't throw your money at me" OMG yes like this happens at least twice a day at my work! People can honestly be so rude!
    You've totally explained everything I feel and more about retail!

    Lauren X

    • October 31, 2016 / 3:12 pm

      ahaha thats great i'm glad you enjoyed it! Working in retail is certainly an experience! – Maria x

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